Design Your Own Pet Charm

We partner with DHL Go Green to deliver your custom jewelry quickly, safely and with care for the environment.
The following are standard delivery timeframes. Please allow additional time for production before shipping:

• U.S. domestic: 2-3 business days
• Europe: 2-3 business days
• Canada: 3-4 business days
• Australia & the rest of the world: 4-5 business days

Need it faster? Choose our expedited shipping option for those last-minute surprises.

Returns & Exchanges
We want you to love your jewelry, but if something isn’t quite right, we offer a 30-day window from the delivery date for returns or exchanges. Please keep in mind that custom pieces may have some limitations. To start a return or exchange, or if you have any questions, email us at service@eternate.com. We’re happy to help.