Exchange, Returns and Refund Policy

At Eternate, the holiday spirit is here and we are extending our returns and exchange period, so that you can make sure you are completely happy with your Eternate piece. For orders made between November 15th and December 15th, we've extended the returns and exchange window until January 15th for all customers. Whether you wish to exchange an item for a different size or style, or return it for a refund, we’ve got you covered. Below, we’ve outlined our simple and straightforward process for exchanges and returns, as well as some essential guidelines to ensure a seamless experience. Please go through the entire page to make sure you understand the rules and exceptions.

Complimentary Exchange and Returns

We want you to love every piece of jewelry you purchase from Eternate. That’s why, for each item purchased between November 15th and December 15th, we have extended our returns and exchange period to January 15th. No rush. Enjoy your time off with your loved ones. If, within this period, you find yourself not completely satisfied with your purchase, you can take advantage of our free exchange and returns service. You may find the details of the easy three-step processes below.

For Exchanges:

  • Contact our dedicated customer service team at service@eternate.co.uk with your order number to initiate the exchange process.
  • We’ll send you a prepaid return shipping label to make the process as easy and convenient as possible.
  • Once we receive the item, we’ll promptly send you the new item of your choice.

For Returns:

  • Reach out to our customer service team at service@eternate.co.uk with your order number to initiate the return process.
  • We’ll provide you with a prepaid return shipping label, ensuring a hassle-free return experience.
  • Once we receive the returned item, we’ll process the refund. Please note that it usually takes 3-5 business days to complete the refund process.