FAQs

Absolutely. Each Eternate piece is a distinct creation, crafted with dedication and care by our skilled team of artisans. We use only the finest materials, like solid gold and platinum, sourced with a strong commitment to ethical and responsible practices. Our approach to gemstones is grounded in transparency and sustainability. We select only the highest quality, natural gemstones, and trace their origins to guarantee ethical and sustainable sourcing.

At Eternate, we are committed to ethical sourcing and transparency. All the diamonds we use in our products are conflict-free sourced, meaning they have not been used to fund wars or human rights abuses. We follow strict international standards like the Kimberley Process to ensure that our diamonds come from legitimate sources. We carefully select our suppliers from those sharing our values and meeting our rigorous standards for responsible mining and fair labor practices. We trace the origins of our diamonds so that you can wear your Eternate piece with peace of heart and mind.

Gold is a recyclable metal, which means it can be used over and over again without losing its value or durability. Recycled gold is simply pure gold that has been melted down and repurposed into something new. Rather than relying on newly mined gold, recycled gold is sourced from existing materials like old jewelry, electronics and other resources. At Eternate, we are dedicated to supporting more eco-friendly and sustainable practices, which is why every piece you get from Eternate is made sustainably, using recycled gold.

We understand that choosing the perfect ring can feel overwhelming at times, so we have made it easy with our Home Try-On service. This service allows you to experience your dream ring firsthand. You can choose up to 5 wedding bands or 3 engagement rings to try on at home. Browse our collection and select the rings that catch your eye. Add chosen rings to your personalized Home Try-On kit. Your kit will arrive with everything you need—including free ring sizers and guides—to help you find the ideal ring in the perfect size. Take your time, try on the rings in the comfort of your own home and find the one that feels right.

The only difference between lab created diamonds and natural diamonds lies in how they are formed. Natural diamonds take millions of years to form naturally deep within the Earth, while lab-grown diamonds are created in controlled labs by mimicking the same environment and conditions natural ones form in. This process allows lab-grown diamonds to be offered at a lower price point, however, they are identical to natural diamonds in every other respect. Our Lab Diamond Guide breaks it all down about lab diamonds.

Of course! Diamonds are the classic choice of all time but there are a lot of different gemstones out there that sparkle just as beautifully in alternative engagement rings. Remember, your proposal is a very personal moment, and only you can decide what makes it special for you. Feel free to pick the stone that feels just right for the love you share. You can check out our Unique Gemstones Guide to get inspired.

Birthstones are gemstones associated with specific months. So, your birthstone would be the gem that is linked to your birth month. Check out our Birthstone Jewelry Guide to learn more about each gemstone.

Here are the birthstones by month:

• January: Garnet
• February: Amethyst
• March: Aquamarine
• April: Diamond
• May: Emerald
• June: Alexandrite
• July: Ruby
• August: Peridot
• September: Sapphire
• October: Pink Tourmaline
• November: Citrine
• December: Blue Topaz

Sure! You can customize our pieces to make them even more special. You can opt for a different gemstone, metal or color, and have your jewelry engraved with a special message, date or your initials as long as the metal is suitable for engraving. We also offer personalized jewelry options where you can write your name, initials and create a design that's personal to you. If you have a specific vision in mind, our talented design team can also help you design a custom piece from scratch.

Yes, as a brand committed to offering sustainable and ethical choices, we do provide lab-grown diamonds along with our other lab-grown gemstones. These gemstones are identical to natural ones in every way, but they are created with a smaller environmental footprint, which gives you a responsible option for your jewelry.

We offer a wide selection of metals to suit both your style and budget. You can choose from classic options like yellow, white and rose gold in 9K, 14K and 18K. We also offer luxurious platinum and elegant sterling silver. For more information about these options, you can check out our Precious Metals Guide.

Absolutely! Our custom-made service lets you be the artist. You can sketch out your idea, find inspiration online or just describe your vision to our talented designers. We will work closely with you to bring your dream piece to life. Whether it is a custom engagement ring, a personalized necklace or a one-of-a-kind bracelet, we are ready to make it happen.

Our packaging is as beautiful and elegant as the jewelry inside. Each piece comes in a classy box that is perfect for gifting and safekeeping. The box has a discreet built-in light. It lights up when you open it and sheds light on the beauty of what's inside. It adds to the surprise and excitement of the moment you meet your Eternate.

Figuring out your ring size is a breeze. Simply download our Ring Size Guide, grab a ring that fits comfortably on your finger and place it on the chart to find your perfect match. Check out our handy Ring Sizing Guide for more details.

There are a few ways you can do this. The simplest approach would be to borrow a ring they wear on their ring finger and use our ring sizer to measure it. Or, you could ask a close friend or family member who might know their ring size. We have come up with some more sneaky tips to help you learn their ring size without ruining the surprise of your proposal.

Yes, we offer a lifetime manufacturer's warranty on every piece you get from Eternate. That means if there is a manufacturing defect or damage, we will repair or, if necessary, replace it, no questions asked. It is our way of making sure that your Eternate piece will be cherished for a lifetime. You can find all the details about our warranty on our Lifetime Warranty page.

While we are committed to providing you with the best possible experience, there are a few details to keep in mind about our lifetime warranty. Normal wear and tear, like scratches or dents, are not covered by our warranty. Accidents, such as dropping your jewelry or exposing it to harsh chemicals, as well as cases of loss or theft, are not covered either. Also, any repairs or adjustments made by someone other than Eternate will void your warranty. However, we offer extensive care services for these exact situations. Reach out to us at service@eternate.co.uk and we will be happy to help, whether it is under warranty or not. We are here to stand by you and your Eternate pieces for years to come.

Yes. We offer free and fast shipment worldwide.

We do not offer a specific insurance plan for Eternate jewelry, nor do we partner with any insurance company. However, we can provide you with the necessary documents, such as invoices and appraisals, which you can use to insure your jewelry through insurance groups.

Yes, once you have placed your order, you will receive a tracking number. You can track the progress of your delivery with this number.

You can send us an email to our customer service team at service@eternate.co.uk with your order number and request to cancel. We will cancel your order, but keep in mind that it might take 3-5 business days for the funds to appear back in your account.

Just send a quick email to our customer service at service@eternate.co.uk with your order number and the discount code you wish to apply. They will be happy to help you in applying that discount in no time.

No, you do not need an account to place an order, but creating one has a few advantages. With an account, you can easily track your order, manage your addresses and review your shopping history.

Yes, we do. We offer financing through Shoppay, powered by Affirm. This allows you to buy your jewelry now and pay later in easy weekly or monthly installments. At checkout, you can choose the payment plan that works best for you. It is a simple, safe and convenient way to make your purchase. More details can be found on our Financing with Affirm and Shoppay page.

Affirm is a legitimate financing service that lets you split your jewelry purchase into manageable weekly or monthly installments. Shoppay, which is powered by Affirm, offers an even quicker checkout experience by saving your payment details for future orders.

Since all our pieces are handcrafted just for you, it takes a bit of time to create your perfect piece. After you place your order, we will need about 3-5 business days to craft it to perfection. Once it is ready, shipping usually takes 2-3 business days. Rest assured, your piece is worth the wait.

Domestic shipping within the UK usually takes 2-3 business days. For other countries, it might take a bit longer, up to 5 business days, depending on where you are located.

Yes. We ship all over the world. No matter where you are, we can bring a piece of Eternate to you.

We know you can't wait to get your hands on your new Eternate piece, which is why we offer expedited shipping if you need it as soon as possible. This service comes at an extra fee, but it will get your jewelry to you quicker. Keep in mind that the expedited shipping fee is not refundable if you decide to return or exchange your item.

If your order has not shipped yet, you can definitely make changes. Contact us at service@eternate.co.uk with your order number and the specific changes you would like to make. We will do our best to get those changes made fast. However, depending on the change, it might push back the production time a little.

No worries, it happens! Just send us an email at service@eternate.co.uk with your order number and the correct address you would like your order shipped to. We will update it before it is shipped. However, if your order has already been shipped, we cannot guarantee an address change.

We understand that accidents might happen during shipping, though it is rare. In the unlikely event that your package is lost or delivered damaged, please contact our customer service team as soon as possible. We will investigate the issue and resolve it immediately.

Shopping at Eternate is a breeze, and so is returning an item if you need to. We offer hassle-free returns and exchanges for any unworn or unused items that did not quite meet your expectations. All the details, such as non-returnable items and refund policy, can be found on our Returns and Exchanges page.

You have 30 days from the date you receive your order to return or exchange it.

We offer free return shipping within 30 days on all U.K. orders, as long as the item is unused, in its original condition and box, and still has its tag attached.

It depends on the customization process the ring went through. If your ring has been personalized with an engraving, then there would be a $40 fee for engraving removal which would be deducted from your refund or added to the cost of an exchange. Unfortunately, items like custom-designed rings or rings that have been resized or modified cannot be returned, unless there is a production defect on our end. As we want to be transparent about our return policy, if you have any questions or concerns, feel free to reach out to our customer service team at service@eternate.co.uk.

Feel free to contact our customer service team at service@eternate.co.uk with your order number to initiate the return process. They will guide you through the return process and provide a prepaid return shipping label, so you can send it back hassle-free.

Absolutely! You can exchange your item within 30 days for a different size, style or color, depending on availability. Email our customer service team at service@eternate.co.uk with your order number, and they will help you with the exchange process. We will send you a prepaid return label to make the process easy. Once we receive the item back, we will quickly send you the new item of your choice. Please make sure the item is in its original condition, unused or worn, and if you need any assistance with the exchange, our team is here to ensure everything goes smoothly.

Yes, you can return items purchased on sale or with a discount, as long as they meet our return policy requirements. If the item is eligible for a return, you will get a refund for the discounted price you paid.

Of course. We offer a variety of care services to keep your Eternate jewelry looking its best as the day you bought it. From ultrasonic cleaning to polishing, we make sure your pieces will keep shining for a lifetime.

Sure. We want your Eternate jewelry to sparkle for years to come. That's why we offer a variety of repair and maintenance services, including prong tightening, re-polishing, rhodium plating and cleaning. You can reach out to our customer service team for such requests and they will be happy to help.